Testing to see if changes sync into FreshService If files/OneNote are not syncing, the shared drive has disconnected. Open File Explorer and dropdown This PC. The Shared (I:) will have a red x by it. Click on the Shared (I:) to reconnect the drive which will restore syncing. It should turn from red to green.  Open from the start menu (click the start menu and start typing) Manage Work Folders You’ll see something like this: If all is NOT well, there's likely a file that cannot sync because it is open, has been moved, has been deleted, or has been renamed. Expand the status by double-clicking on the separator between the Status and Path columns. NOTE: if the error is different, proceed to step 7. Here, syncing has failed because the file is in use. Scroll over to see the location of the file.   With OneNote closed, click Sync now. Depending on how many files are in Work Folders and the network connection, this may take some time, overnight even.  Files have synced with no errors. We’re good to go. Close Manage Work Folders.